Other Information
Response Messages
Below is a list of error, warning, and information messages that can be encountered as TppMessages in responses with explanations and suggested action.
Error Messages
| Code | Text | Action | SE |
|---|---|---|---|
| ACCESS_ | The access on the account has been exceeding the consented multiplicity without PSU involvement per day | Create new consent, or retry with PSU involvement | Åtkomsten till kontot har överskridit det tillåtna antalet per dag |
| ACCESS_ | Access to bank expired | Login to bank via API service or create new consent | Åtkomst till banken har gått ut |
| AMOUNT_ | The corporate customer exceeded the specified amount limit | Edit daily payment limit in online bank | Specificerad beloppsgräns överskriden |
| AUTHENTICATION_ | Authentication failed | Contact service provider | Autentisering misslyckades |
| AUTHENTICATION_ | Authentication session expired | The session is valid to sign during 30 seconds | Autentiseringssessionen gick ut |
| AUTHENTICATION_ | Another login session is already ongoing | The session will expire after 3 minutes | En annan inloggningssession pågår redan |
| AUTHENTICATION_ | User cancelled the authentication | Retry without cancelling | Användaren avbröt autentiseringen |
| AUTHENTICATION_ | Failed to get authentication status | Contact service provider | Misslyckades med att få autentiseringsstatus |
| BANK_ | Online bank agreement missing | Login to online bank and check bank account settings | Avtal med internetbanken saknas |
| BANK_ | The bank returned an unexpected response and the request could not be completed. | Contact service provider | Banken returnerade ett oväntat svar och begäran kunde inte slutföras. |
| BANK_ | Too many requests to bank | Please retry in a bit | För många förfrågningar till banken |
| BANK_ | Bank API service issues | Contact service provider | Problem med bankens API-tjänst |
| BANKID_ | To add a new recipient activate Mobile BankID for extended use | Go to the following Swedbank provided address to activate "extended mobile bank ID": Mobile BankID | För att lägga till en ny mottagare, aktivera Mobile BankID för utökad användning |
| BANKID_ | BankID not activated for bank | Login to online bank with mobile BankID | BankID är inte aktiverat för banken |
| BASKET_ | Payment product is not supported in basket | Remove relevant payment from basket, and make payment in separate session | Betalningsprodukten stöds inte i batch-betalning |
| BASKET_ | One or more payments in the basket failed | Check payment status individually and handle relevant error per payment | En eller flera betalningar i batchen misslyckades |
| CONSENT_ | Consent has expired | Renew consent | Medgivandet har gått ut |
| CONSENT_ | No valid consent found | Renew consent | Inget giltigt medgivande hittades |
| CONSENT_ | Consent revoked by PSU | Renew consent | Medgivandet återkallades av användare |
| CREDITOR_ | The payment request failed due to invalid creditor account | Review creditor account number | Betalning misslyckades på grund av ogiltigt mottagarkonto |
| DAILY_ | The payment limit per day is exceeded | Edit daily payment limit in online bank | Den dagliga betalningsgränsen har överskridits |
| DEBTOR_ | The payment request failed due to invalid debtor account | Review debtor account number | Betalning misslyckades på grund av ogiltigt avsändarkonto |
| EXECUTION_ | Execution date must be a valid banking day — not a weekend or holiday — between 1 day and 12 months from today | Set correct execution date | Utförandedatumet måste vara en giltig bankdag – inte en helgdag – mellan 1 dag och 12 månader från idag |
| EXECUTION_ | Execution date cannot be in the past | Set correct execution date | Utförandedatum får inte vara i det förflutna |
| EXECUTION_ | Execution date must be a valid banking day — not a weekend or holiday — between 1 day and 30 days from today | Set correct execution date | Utförandedatumet måste vara en giltig bankdag — inte en helgdag — mellan 1 dag och 30 dagar från idag |
| EXECUTION_ | Execution date must be the same as on the FX quote | Set correct execution date | Utförandedatumet måste vara samma som på på FX kursen |
| FUNDS_ | The payment could not be completed because of insufficient funds | Make sure account has sufficient funds | Betalningen kunde inte slutföras på grund av otillräckliga medel |
| INTERNAL_ | API service issues | Contact service provider | Problem med API-tjänsten |
| KID_ | The payment request failed due to invalid KID ref | The creditor requires KID ref, but submitted KID ref is incorrect. | Betalningsbegäran misslyckades på grund av ogiltig KID-referens |
| KYC_ | Please direct customer to the online banking to fill KYC | Complete KYC in online banking | Vänligen hänvisa kunden till internetbanken för att fylla i KYC |
| OCR_ | The payment request failed due to OCR is required | Check and correct OCR ref | Betalning misslyckades eftersom OCR är obligatoriskt |
| PAYMENT_ | The payment contains errors | Contact service provider | Betalningen innehåller fel |
| PAYMENT_ | The payment request failed due to duplicate payment presence | Bank does not accept submission of duplicate payments | Betalning misslyckades på grund av en dubblettbetalning |
| PAYMENT_ | Something went wrong while trying to execute the payment | Please ask PSU to contact bank | Betalningen gick fel, vänligen kontakta banken |
| PAYMENT_ | Required agreement to perform payment is missing | Make sure the relevant payment product is active and available in the online bank | Nödvändigt avtal för att genomföra betalning saknas |
| PAYMENT_ | PSU cancelled payment in bank | Retry without cancelling | Användaren avbröt betalningen i banken |
| PSU_ | The user has a payment limit that is exceeded | Edit payment limit for relevant user in online bank | Användaren har överskridit betalningsgränsen |
| PSU_ | PSU does not have an account in the affiliated ASPSP | Select relevant bank office and make sure account is active | Användare har inget konto i den anslutna bank |
| PSU_ | PSU has accounts in multiple affiliated ASPSPs. | Please select an affiliated ASPSP (Bank) and include it in the X-AffiliatedASPSP-ID header. | Användare har konton i flera anslutna banker |
| PSU_ | Selected agreement does not match with the company id provided in the authorize request | Check end user credentials | Det valda avtalet överensstämmer inte med företags-ID som tillhandahållits i auktoriseringsbegäran |
| PSU_ | Not authorised to perform requests in Open Banking | Add third party services (API/Open Banking) in online bank | Behörighet saknas för att utföra förfrågningar i Open Banking |
| PSU_ | Failed due to invalid or missing user or access right | Edit user rights in online bank | Misslyckades på grund av ogiltig eller saknad användar- eller åtkomsträttighet |
| RESOURCE_ | Resource not found | The rescource is incorrect, removed or expired | Resursen hittades inte |
| RF_ | Must be either a valid RF Creditor Reference or Finnish domestic reference number | Check and correct reference | Måste vara antingen en giltig RF-referens eller ett finskt inhemskt referensnummer. |
| SIGNING_ | Signing session expired | The session is valid to sign during 30 seconds | Signeringssessionen gick ut |
| SIGNING_ | User cancelled the signing | Retry without cancelling | Användaren avbröt signeringen |
| SIGNING_ | Signing was unsuccessful | Retry / Contact service provider | Signeringen misslyckades |
| STRONGER_ | Stronger authentication needed | Contact service provider | Starkare autentisering krävs |
| TPP_ | KYC verification is required to initiate payments | Complete KYC verification to enable payment initiation | KYC-verifiering krävs för att initiera betalningar |
| UNEXPECTED_ | Unexpected error message from Bank | Contact service provider | Okänt felmeddelande från bank |
Warning Messages
| Code | Text | Action | SE |
|---|---|---|---|
| CREDITOR_ | The creditor [organisation] (OrgNr: [OrgNr]) was flagged as potentially fraudulent. | Review the creditor account before proceeding | Mottagaren [Organisation] (OrgNr: [OrgNr]) flaggades som potentiellt bedräglig. |
| CREDITOR_ | Creditor name closely matches the registered name of the account. | Review the creditor account before proceeding | Mottagarnamnet stämmer nära överens med det registrerade kontonamnet. |
| CREDITOR_ | Creditor name does not match the registered name of the account. | Review the creditor account before proceeding | Mottagarnamnet stämmer inte med det registrerade kontonamnet. |
| CREDITOR_ | Creditor name cannot be verified for this account. | Review the creditor account before proceeding | Mottagarnamnet kunde inte verifieras för detta kontot. |
| OCR_ | The provided OCR reference is invalid based on the creditor's OCR control requirements. | The creditor requires OCR ref, but submitted OCR ref is incorrect. | Den angivna OCR-referensen är ogiltig baserat på mottagarens krav på OCR-kontroll. |
Information Messages
| Code | Text | Action | SE |
|---|---|---|---|
| AUTHORISATION_ | The payment has to be authorised via API | Authorise the payment via API | Betalningen måste godkännas via API |
| AUTHORISATION_ | The payment has to be authorised either via API or Online Bank | Authorise the payment via API or Online Bank | Betalningen måste godkännas antingen via API eller internetbanken |
| AUTHORISATION_ | The payment has to be authorised in the Online Bank | Authorise the payment in the Online Bank | Betalningen måste godkännas i internetbanken |
| CONSENT_ | Consent has expired and PSD2 data is no longer accessible. Account information is now being provided via ISO. | Proceed with ISO data or renew consent | Medgivandet har löpt ut och PSD2-data är inte längre tillgängliga. Kontoinformation tillhandahålls nu via ISO. |
| EXECUTION_ | Execution date was pushed forward due to the requested date not being a valid banking day. | Proceed with payment | Exekveringsdatumet flyttades fram eftersom det begärda datumet inte var en giltig bankdag. |
| FILE_ | [File name] | Authorise the payment in the Online Bank | [Filnamn] |
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