# Response Messages

Below is a list of error, warning, and information messages that can be encountered as TppMessages in responses with explanations and suggested action.

## Error Messages

| Code                                                              | Text                                                                                                           | Action                                                                                                                                                               | SE                                                                                                       |
| ----------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------- |
| ACCESS_<wbr />EXCEEDED                                            | The access on the account has been exceeding the consented multiplicity without PSU involvement per day        | Create new consent, or retry with PSU involvement                                                                                                                    | Åtkomsten till kontot har överskridit det tillåtna antalet per dag                                       |
| ACCESS_<wbr />EXPIRED                                             | Access to bank expired                                                                                         | Login to bank via API service  or create new consent                                                                                                                 | Åtkomst till banken har gått ut                                                                          |
| AMOUNT_<wbr />LIMITATION_<wbr />CONTROL_<wbr />FAILED             | The corporate customer exceeded the specified amount limit                                                     | Edit daily payment limit in online bank                                                                                                                              | Specificerad beloppsgräns överskriden                                                                    |
| AUTHENTICATION_<wbr />FAILED                                      | Authentication failed                                                                                          | Contact service provider                                                                                                                                             | Autentisering misslyckades                                                                               |
| AUTHENTICATION_<wbr />SESSION_<wbr />EXPIRED                      | Authentication session expired                                                                                 | The session is valid to sign during 30 seconds                                                                                                                       | Autentiseringssessionen gick ut                                                                          |
| AUTHENTICATION_<wbr />SESSION_<wbr />ONGOING                      | Another login session is already ongoing                                                                       | The session will expire after 3 minutes                                                                                                                              | En annan inloggningssession pågår redan                                                                  |
| AUTHENTICATION_<wbr />SESSION_<wbr />PSU_<wbr />CANCELLED         | User cancelled the authentication                                                                              | Retry without cancelling                                                                                                                                             | Användaren avbröt autentiseringen                                                                        |
| AUTHENTICATION_<wbr />STATUS_<wbr />FAILED                        | Failed to get authentication status                                                                            | Contact service provider                                                                                                                                             | Misslyckades med att få autentiseringsstatus                                                             |
| BANK_<wbr />AGREEMENT_<wbr />MISSING                              | Online bank agreement missing                                                                                  | Login to online bank and check bank account settings                                                                                                                 | Avtal med internetbanken saknas                                                                          |
| BANK_<wbr />INVALID_<wbr />RESPONSE                               | The bank returned an unexpected response and the request could not be completed.                               | Contact service provider                                                                                                                                             | Banken returnerade ett oväntat svar och begäran kunde inte slutföras.                                    |
| BANK_<wbr />REQUEST_<wbr />LIMIT_<wbr />EXCEEDED                  | Too many requests to bank                                                                                      | Please retry in a bit                                                                                                                                                | För många förfrågningar till banken                                                                      |
| BANK_<wbr />SERVICE_<wbr />UNAVAILABLE                            | Bank API service issues                                                                                        | Contact service provider                                                                                                                                             | Problem med bankens API-tjänst                                                                           |
| BANKID_<wbr />EXTENDED_<wbr />USE_<wbr />REQUIRED                 | To add a new recipient activate Mobile BankID for extended use                                                 | Go to the following Swedbank provided address to activate "extended mobile bank ID": [Mobile BankID](https://online.swedbank.se/app/ib/ovriga-tjanster/bankid/utoka) | För att lägga till en ny mottagare, aktivera Mobile BankID för utökad användning                         |
| BANKID_<wbr />NOT_<wbr />ACTIVATED                                | BankID not activated for bank                                                                                  | Login to online bank with mobile BankID                                                                                                                              | BankID är inte aktiverat för banken                                                                      |
| BASKET_<wbr />PAYMENT_<wbr />PRODUCT_<wbr />NOT_<wbr />SUPPORTED  | Payment product is not supported in basket                                                                     | Remove relevant payment from basket, and make payment in separate session                                                                                            | Betalningsprodukten stöds inte i batch-betalning                                                         |
| BASKET_<wbr />PAYMENTS_<wbr />PARTIALLY_<wbr />REJECTED           | One or more payments in the basket failed                                                                      | Check payment status individually and handle relevant error per payment                                                                                              | En eller flera betalningar i batchen misslyckades                                                        |
| CONSENT_<wbr />EXPIRED                                            | Consent has expired                                                                                            | Renew consent                                                                                                                                                        | Medgivandet har gått ut                                                                                  |
| CONSENT_<wbr />INVALID                                            | No valid consent found                                                                                         | Renew consent                                                                                                                                                        | Inget giltigt medgivande hittades                                                                        |
| CONSENT_<wbr />REVOKED                                            | Consent revoked by PSU                                                                                         | Renew consent                                                                                                                                                        | Medgivandet återkallades av användare                                                                    |
| CREDITOR_<wbr />ACCOUNT_<wbr />INVALID                            | The payment request failed due to invalid creditor account                                                     | Review creditor account number                                                                                                                                       | Betalning misslyckades på grund av ogiltigt mottagarkonto                                                |
| DAILY_<wbr />PAYMENT_<wbr />LIMIT_<wbr />EXCEEDED                 | The payment limit per day is exceeded                                                                          | Edit daily payment limit in online bank                                                                                                                              | Den dagliga betalningsgränsen har överskridits                                                           |
| DEBTOR_<wbr />ACCOUNT_<wbr />INVALID                              | The payment request failed due to invalid debtor account                                                       | Review debtor account number                                                                                                                                         | Betalning misslyckades på grund av ogiltigt avsändarkonto                                                |
| EXECUTION_<wbr />DATE_<wbr />INVALID                              | Execution date must be a valid banking day — not a weekend or holiday — between 1 day and 12 months from today | Set correct execution date                                                                                                                                           | Utförandedatumet måste vara en giltig bankdag – inte en helgdag – mellan 1 dag och 12 månader från idag  |
| EXECUTION_<wbr />DATE_<wbr />INVALID_<wbr />PAST                  | Execution date cannot be in the past                                                                           | Set correct execution date                                                                                                                                           | Utförandedatum får inte vara i det förflutna                                                             |
| EXECUTION_<wbr />DATE_<wbr />INVALID_<wbr />TP                    | Execution date must be a valid banking day — not a weekend or holiday — between 1 day and 30 days from today   | Set correct execution date                                                                                                                                           | Utförandedatumet måste vara en giltig bankdag — inte en helgdag — mellan 1 dag och 30 dagar från idag    |
| EXECUTION_<wbr />DATE_<wbr />MISMATCH                             | Execution date must be the same as on the FX quote                                                             | Set correct execution date                                                                                                                                           | Utförandedatumet måste vara samma som på på FX kursen                                                    |
| FUNDS_<wbr />NOT_<wbr />AVAILABLE                                 | The payment could not be completed because of insufficient funds                                               | Make sure account has sufficient funds                                                                                                                               | Betalningen kunde inte slutföras på grund av otillräckliga medel                                         |
| INTERNAL_<wbr />SERVER_<wbr />ERROR                               | API service issues                                                                                             | Contact service provider                                                                                                                                             | Problem med API-tjänsten                                                                                 |
| KID_<wbr />REF_<wbr />INVALID                                     | The payment request failed due to invalid KID ref                                                              | The creditor requires KID ref, but submitted KID ref is incorrect.                                                                                                   | Betalningsbegäran misslyckades på grund av ogiltig KID-referens                                          |
| KYC_<wbr />INVALID                                                | Please direct customer to the online banking to fill KYC                                                       | Complete KYC in online banking                                                                                                                                       | Vänligen hänvisa kunden till internetbanken för att fylla i KYC                                          |
| OCR_<wbr />REF_<wbr />REQUIRED                                    | The payment request failed due to OCR is required                                                              | Check and correct OCR ref                                                                                                                                            | Betalning misslyckades eftersom OCR är obligatoriskt                                                     |
| PAYMENT_<wbr />CONTAINS_<wbr />ERRORS                             | The payment contains errors                                                                                    | Contact service provider                                                                                                                                             | Betalningen innehåller fel                                                                               |
| PAYMENT_<wbr />DUPLICATES_<wbr />EXISTS                           | The payment request failed due to duplicate payment presence                                                   | Bank does not accept submission of duplicate payments                                                                                                                | Betalning misslyckades på grund av en dubblettbetalning                                                  |
| PAYMENT_<wbr />EXECUTION_<wbr />ERROR                             | Something went wrong while trying to execute the payment                                                       | Please ask PSU to contact bank                                                                                                                                       | Betalningen gick fel, vänligen kontakta banken                                                           |
| PAYMENT_<wbr />PRODUCT_<wbr />AGREEMENT_<wbr />MISSING            | Required agreement to perform payment is missing                                                               | Make sure the relevant payment product is active and available in the online bank                                                                                    | Nödvändigt avtal för att genomföra betalning saknas                                                      |
| PAYMENT_<wbr />PSU_<wbr />CANCELLED                               | PSU cancelled payment in bank                                                                                  | Retry without cancelling                                                                                                                                             | Användaren avbröt betalningen i banken                                                                   |
| PSU_<wbr />ACCOUNT_<wbr />LIMIT_<wbr />EXCEEDED                   | The user has a payment limit that is exceeded                                                                  | Edit payment limit for relevant user in online bank                                                                                                                  | Användaren har överskridit betalningsgränsen                                                             |
| PSU_<wbr />ACCOUNT_<wbr />MISSING                                 | PSU does not have an account in the affiliated ASPSP                                                           | Select relevant bank office and make sure account is active                                                                                                          | Användare har inget konto i den anslutna bank                                                            |
| PSU_<wbr />ACCOUNT_<wbr />MULTIPLE_<wbr />AFFILIATED_<wbr />BANKS | PSU has accounts in multiple affiliated ASPSPs.                                                                | Please select an affiliated ASPSP (Bank) and include it in the X-AffiliatedASPSP-ID header.                                                                          | Användare har konton i flera anslutna banker                                                             |
| PSU_<wbr />CREDENTIALS_<wbr />INVALID                             | Selected agreement does not match with the company id provided in the authorize request                        | Check end user credentials                                                                                                                                           | Det valda avtalet överensstämmer inte med företags-ID som tillhandahållits i auktoriseringsbegäran       |
| PSU_<wbr />OPEN_<wbr />BANKING_<wbr />RIGHTS_<wbr />MISSING       | Not authorised to perform requests in Open Banking                                                             | Add third party services (API/Open Banking) in online bank                                                                                                           | Behörighet saknas för att utföra förfrågningar i Open Banking                                            |
| PSU_<wbr />RIGHTS_<wbr />MISSING                                  | Failed due to invalid or missing user or access right                                                          | Edit user rights in online bank                                                                                                                                      | Misslyckades på grund av ogiltig eller saknad användar- eller åtkomsträttighet                           |
| RESOURCE_<wbr />UNKNOWN                                           | Resource not found                                                                                             | The rescource is incorrect, removed or expired                                                                                                                       | Resursen hittades inte                                                                                   |
| RF_<wbr />OCR_<wbr />REF_<wbr />INVALID                           | Must be either a valid RF Creditor Reference or Finnish domestic reference number                              | Check and correct reference                                                                                                                                          | Måste vara antingen en giltig RF-referens eller ett finskt inhemskt referensnummer.                      |
| SIGNING_<wbr />SESSION_<wbr />EXPIRED                             | Signing session expired                                                                                        | The session is valid to sign during 30 seconds                                                                                                                       | Signeringssessionen gick ut                                                                              |
| SIGNING_<wbr />SESSION_<wbr />PSU_<wbr />CANCELLED                | User cancelled the signing                                                                                     | Retry without cancelling                                                                                                                                             | Användaren avbröt signeringen                                                                            |
| SIGNING_<wbr />UNSUCCESSFUL                                       | Signing was unsuccessful                                                                                       | Retry / Contact service provider                                                                                                                                     | Signeringen misslyckades                                                                                 |
| STRONGER_<wbr />AUTHENTICATION_<wbr />NEEDED                      | Stronger authentication needed                                                                                 | Contact service provider                                                                                                                                             | Starkare autentisering krävs                                                                             |
| TPP_<wbr />KYC_<wbr />INVALID                                     | KYC verification is required to initiate payments                                                              | Complete KYC verification to enable payment initiation                                                                                                               | KYC-verifiering krävs för att initiera betalningar                                                       |
| UNEXPECTED_<wbr />ERROR                                           | Unexpected error message from Bank                                                                             | Contact service provider                                                                                                                                             | Okänt felmeddelande från bank                                                                            |

## Warning Messages

| Code                                           | Text                                                                                    | Action                                                             | SE                                                                                 |
| ---------------------------------------------- | --------------------------------------------------------------------------------------- | ------------------------------------------------------------------ | ---------------------------------------------------------------------------------- |
| CREDITOR_<wbr />ACCOUNT_<wbr />FLAGGED         | The creditor [organisation] (OrgNr: [OrgNr]) was flagged as potentially fraudulent.     | Review the creditor account before proceeding                      | Mottagaren [Organisation] (OrgNr: [OrgNr]) flaggades som potentiellt bedräglig.    |
| CREDITOR_<wbr />NAME_<wbr />CLOSE_<wbr />MATCH | Creditor name closely matches the registered name of the account.                       | Review the creditor account before proceeding                      | Mottagarnamnet stämmer nära överens med det registrerade kontonamnet.              |
| CREDITOR_<wbr />NAME_<wbr />MISMATCH           | Creditor name does not match the registered name of the account.                        | Review the creditor account before proceeding                      | Mottagarnamnet stämmer inte med det registrerade kontonamnet.                      |
| CREDITOR_<wbr />NAME_<wbr />UNVERIFIED         | Creditor name cannot be verified for this account.                                      | Review the creditor account before proceeding                      | Mottagarnamnet kunde inte verifieras för detta kontot.                             |
| OCR_<wbr />REF_<wbr />INVALID                  | The provided OCR reference is invalid based on the creditor's OCR control requirements. | The creditor requires OCR ref, but submitted OCR ref is incorrect. | Den angivna OCR-referensen är ogiltig baserat på mottagarens krav på OCR-kontroll. |

## Information Messages

| Code                                                              | Text                                                                                                          | Action                                       | SE                                                                                                             |
| ----------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------- | -------------------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| AUTHORISATION_<wbr />PENDING_<wbr />API                           | The payment has to be authorised via API                                                                      | Authorise the payment via API                | Betalningen måste godkännas via API                                                                            |
| AUTHORISATION_<wbr />PENDING_<wbr />API_<wbr />ONLINE_<wbr />BANK | The payment has to be authorised either via API or Online Bank                                                | Authorise the payment via API or Online Bank | Betalningen måste godkännas antingen via API eller internetbanken                                              |
| AUTHORISATION_<wbr />PENDING_<wbr />ONLINE_<wbr />BANK            | The payment has to be authorised in the Online Bank                                                           | Authorise the payment in the Online Bank     | Betalningen måste godkännas i internetbanken                                                                   |
| CONSENT_<wbr />FALLBACK_<wbr />TO_<wbr />ISO                      | Consent has expired and PSD2 data is no longer accessible. Account information is now being provided via ISO. | Proceed with ISO data or renew consent       | Medgivandet har löpt ut och PSD2-data är inte längre tillgängliga. Kontoinformation tillhandahålls nu via ISO. |
| EXECUTION_<wbr />DATE_<wbr />ADJUSTED                             | Execution date was pushed forward due to the requested date not being a valid banking day.                    | Proceed with payment                         | Exekveringsdatumet flyttades fram eftersom det begärda datumet inte var en giltig bankdag.                     |
| FILE_<wbr />UPLOADED                                              | [File name]                                                                                                   | Authorise the payment in the Online Bank     | [Filnamn]                                                                                                      |